Framework addresses technology and operational friction across the enterprise estate
Hexaware Technologies [NSE: HEXT], a global provider of IT solutions and services, today introduced the Zero Friction Enterprise, a delivery framework designed to help enterprises address operational and technological constraints that can slow performance, innovation, and growth.
The framework brings together Hexaware’s capabilities across modernization, cybersecurity, engineering, operations, quality, and enterprise software to address friction across the enterprise as a connected system.
“Our vision is to help every customer become a Zero Friction Enterprise,” said R. Srikrishna, CEO & Executive Director, Hexaware. “That begins with understanding each customer closely enough for them to feel like they are our only customer. We can then identify the constraints slowing progress across their business and technology estate and address them with the right combination of AI, expertise, and judgment.”
The framework is built around six pillars: Zero Vulnerability, Zero Tech Debt, Zero Backlog, Zero Defects, Zero Tickets, and Zero License. Together, these address cybersecurity exposure, technical debt, engineering backlogs, software defects, operational incidents, and dependence on per-seat software.
Underpinning these pillars is Infinite Trust, spanning data readiness, security, governance, and observability to enable responsible and secure AI adoption.
“AI now gives enterprises a connected view across infrastructure, operations, engineering, service, and business workflows,” said Siddharth Dhar, President & Global Head, Digital IT Operations & AI, Hexaware. “With an agentic cognitive layer on top, clients gain one command center through which intelligence and improvements can be applied across the system.”
Powered by Hexaware’s Zerovity™ AI delivery layer, the framework provides a unified approach to transformation, helping enterprises reduce friction and build momentum toward their strategic priorities.
